Refund policy
Refund & Returns Policy
At Affiliated Empire, customer satisfaction is important to us. Please read our policy before placing your order.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return, your item must be:
- Unworn and unused.
- In its original condition.
- Free from damage, stains, odours or pet hair.
- Returned with any original packaging where possible.
Made-to-Order Items
as these are custom made for the customer if we have a backlog of orders these can take upto 4-6 business days to complete during peak time…during school and personal Hollidays this can sometimes be extended.
Many of our products are made to order.
Because these items are produced specifically for you, we cannot accept returns or exchanges due to:
- Selecting the wrong size.
- Changing your mind.
- Wanting a different colour or design after ordering.
Please check our sizing guide carefully before purchasing. All sizes are listed in Australian (AU) standard sizing.
Faulty or Incorrect Items
If you receive an item that is:
- Faulty.
- Damaged.
- Incorrect.
Please contact us within 7 days of receiving your order with your order number and clear photos. If approved, we will replace the item or issue a refund at no additional cost.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or we have sent the incorrect product.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed back to your original payment method. Processing times may vary depending on your bank or payment provider.
Contact
For all return or refund enquiries, please contact us through the Contact page on our website or by email.